Each quarter, Program Managers submit employees for consideration of the Continuous Improvement Award. This award provides recognition of an individual’s contribution in identifying and implementing continuous improvement suggestions that benefit their customer in the quality of services, products and processes they support. All three of our nominations were from our Huntsville City Schools IT contract.
Jared Simons/D’Erix Eaton noticed an inefficiency of how damaged Chromebooks were being shuttled between different schools and the IT headquarters. Originally, devices were just placed on a shelf when they were fixed and couriers would sort them out once in the AM and once in the PM. Without having a defined system for pick-up, the couriers were having to take valuable time to make sure they had the correct devices and sometimes made it to a site without the expected equipment. Now, the IT technicians organize the devices by each school AND by the route that is occurring that day. Jared and D’Erix taking the time to be observant on how their work impacts others helped make the process better and will save about 432 hours each school year.
Skylar Jolliffe recognized some issues between HR data and payroll and developed an application and scripts to help him keep the data in-sync and to identify errors more easily for faster correction. In the past – one particular process took about 10-15 minutes to complete an inquiry – where now the inquiry occurs in a matter of seconds. These tools are helpful to Skylar and the payroll team as it has improved workflows and has helped eliminate another manual process.
Excellent work by all nominees and THANK YOU for adding value to your customer. Congratulations to Jared and D’Erix for being the 2019 1st Quarter recipient of the Continuous Improvement Award.